FAQ

After your query you will receive a feedback from us with the price and after accepting the offer on your part, you will receive a confirmation email and instructions for payment and location mode.

It is common to respond to all clients to their query in a very short amount of time, however, if this case does happen, it is possible that you are sending queries typed in the wrong e-mail address, so we’re unable to respond. In this case, please contact us again the next day, or if it’s urgent, send an SMS or call us personally.

Your driver will be at the agreed location which you defined in the sent e-mail at the time you specify when booking. Also driver will normally always be on the first outlet in of passengers holding a clearly visible sign with your name, location, number of passengers and destinations.

If our driver is delayed, we will notify you by phone (if you gave us an international phone number at which we can reach You) or via e-mail if the phone number listed is not working .. In all other cases, our driver will be at the specified location at a specified time. Note, due to the large crowd there is a possibility of delay so it’s necessary to wait for the vehicle and driver must for 30 minutes at the exit door, and if the driver doesn’t appear in this period, please contact us on the contact number 00.385.98.830.800 because there is a possibility of an emergency or that your driver doesn’t see You on the exact location where You are waiting. If we let You know (in emergency situations because of the crowd) the maximum allowed delay. is 1 h, and without notice max. 30 minutes.

Please contact us as soon as possible describing the lost items and they will be returned to You. A small fee may be applicable.

We offer various discounts, for online booking, round-trips and more. Please check our prices for more info.

Refund (if a deposit has been paid online – PayPal) is possible in certain emergency situations when we are notified 15 days in advance. Also, the return of the deposit is done online (via PayPal) by sending a given amount of deposit to your e-mail if we have not (due to inability) been able to take over the passengers as agreed or we are delayed more than 30 minutes, and we did not inform you of the fact (if we have informed you the delay is max. 1 hour and in 99.9% of our driver will appear within 1 hour and we will send a replacement vehicle regardless of the type of emergency.

Of course, we will use aditional trailers if necessary.

We offer touristic excursions to locations specified in Transfer mnu, however, we can arrange excursions to other places – contact us via e-mail or by phone with details about places You would like to visit.

All of our drivers speak English. You might encount a driver that does not speak English only in cases where we had to send a replacement due other urgent obligations or other similar events.

To ensure maximum safety, our vehicles will have these seats if necessary. Please don’t forget to mention this in additional notes when You book the taxi.

Taxi-Zadar.biz offers a wide selection of vehicles to best suit Your needs. They can be found in Vechile menu.

It is possible, but certain fees may apply depending on the time You changed Your details. E.g. if You changed the vehicle at the last moment, we will charge You with additional fees for sending a new vehicle in the last minute.

If they are absolutely necessary, our driver will make such short stops. Other detours will have to be arranged before the transfer starts.

Yes you can, but you need to pay this services regarding type of car you use and hove many hours you spent on that location.
You need to arrange this service before with us, becouse we need ti give confirmation and instractions to the driver.